Return Policy

We take return only if the goods that were shipped to you were defective or damaged. To initiate exchange or return of order, you must notify us within 24 hours of the receipt with a snapshot of defective product and invoice at wecare@gulessence.com with your request with.

Please keep Subject line: Request to return item

All returnable products must be accompanied with the original receipt in saleable condition.

Please note orders for /Combo/Gift boxes are not applicable for exchange or refund.