Privacy policy

M/s Vaanya ( “Vaanya”, “we” or “us” or “our”) are committed to maintaining the privacy and security of the Personal Information of all the user(s) (“Users”) who access our website www.gulessence.com (“Website”). Protecting our Users’ data is our utmost priority and responsibility. This Privacy Policy (“Policy”) explains how your information is collected, used and disclosed by us and applies to information we collect when you use or access our online Website when you access the product we make available to you (the “Product”), or when you otherwise interact with us.

We have adopted the Policy in compliance with the provision of applicable laws including but not limited to Information Technology Act, 2000 and the rules made thereunder, specifically, The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal data or Information) Rules, 2011 and the InformationTechnology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This Policy does not require any physical, electronic, or digital signature. This Policy is alegally binding document between you and Vaanya.

CHANGE TO THIS POLICY

Please note that our Policy is subject to change at any time, and we may not be able to provide you prior notice. To ensure you are up to date with the Policy, please review this page periodically. This Policy applies to current and former visitors and customers of our Platform. In case you are sharing any Personal Information of any other individual, you confirm that the said individual is aware and has consented to share such information as per the terms of this Policy. By visiting and/or using our Platform, you are accepting and consenting to the practices described in this Policy.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Information you provide to us

We receive and store the information you explicitly provide to us. This includes personal information such as your user name along with your password, your name, address,telephone number, e-mail address and other contact information, date of birth, gender, financial information such as bank account information, credit/debit card or other payment instrument details and any other information (“Personal Information”) that you provide during your time on the Website. By voluntarily providing us with the Personal Information, you represent that you are the owner of such Personal Information or are otherwise authorized to provide it to us. You may choose not to provide certain information, but this could prevent you from taking full advantage of our Website’s various features.

Information we collect through Automatic Data Collection Technologies

We use cookies and various traffic tracking technologies to monitor use of the Website. A cookie is a small piece of data (text file) that a website, when visited by a user, asks your browser to store on your device in order to remember information about you, suchas your language preference or login information.

We may use software tools like JavaScript or Google Analytics to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs),and methods used to browse away from the page. We use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content, to give you the best possible shopping experience on our Website. By accepting the Cookies, you consent us to place the Cookies in your Devices and use them for the purpose stated in this Policy.

HOW DO WE USE YOUR INFORMATION

We generally use information collected on the Website or when you access the Product for the following purposes:

○ to improve the functionality of our Website in identifying usage trends and to improve our Website.

○ to raise the invoices, we may use Information like your full name, address, phone number, email id, location, or any other contact information.

○ to administer our services and diagnose technical problems on the Website.

○ to send you communications that you have requested or marketing communications that we believe may be of interest to you by way of emails or contact number, or any other mode of communication.

○ to respond and communicate your queries and other concerns, we may contact you on the phone number you provided to us.

○ to communicate with you about our current, new Products or any exciting offers that may be available to you.

○ to deliver target advertisements to the Users.

○ to analyze our traffic and to ease any technical complications which you may face while using our Website.

○ to communicate any changes in the Terms of Use and/or this Policy.

○ for any other purpose with your consent.

From time to time, we may post testimonials on the Website that may contain Personal Information. We will obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us.

CONSENT

By accessing or using our Website, you expressly consent to our terms of data handling mechanism mentioned in this Policy. You further consent to the disclosure of your Personal Information following this updated Policy. This Policy shall be deemed to be incorporated into the terms of use of the Website for Users (“Terms of Use”) and shall be read in addition to the Terms of Use.Unless otherwise mentioned in this Policy, we do not share any of your Information with any third party without seeking your prior consent. Any Information furnished to a third-party is done following this Policy and within the legal prerequisites of the governing laws.

SHARING OF INFORMATION

We does not rent, sell, or disclose any Personal Information about you with other people or non-affiliated entities, except with your consent, to provide services you have requested for, unless we believe that such action is necessary under the following circumstances:

○ to comply with the applicable law; or

○ comply with a subpoena, court order, or legal process served on us; or

○ establish or exercise our legal rights or defend against legal claims; or

○ exercise or protect the rights, property, or personal safety of the Vaanya, our Users, or others; or

○ We may share some User’s Information (including but not limited to the name, address and prescriptions of the User) with our delivery agents to facilitate the delivery of the Products.

○ In the event, if we expand our business, merge or amalgamate or acquire or restructure our business, we might require to share all or some of your Information with our affiliates. Under such circumstances, Vaanya would, to the extent possible, require the acquiring party to follow the practices described in this Policy. You acknowledge that such transfers may occur, and that any acquirer of Vaanya may continue to process your Personal Information as set forth in this Policy.

○ We may be required to share your Financial Information to a third party payment gateway provider. All Financial Information collected from you by such third party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways, which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process ofauthentication in which we shall have no role to play and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for anyactions or inactions of the third party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third party payment service providers.

○ Vaanya takes your right to privacy very seriously and other than as specifically stated in this Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements. Vaanya warrants that such Information will be disclosed only in accordance with applicable laws and regulations.

THIRD-PARTY WEBSITES AND SERVICES

○ Our Website may provide you links to third-party websites. Vaanya has no control over any Information that is collected or sought by such third-party websites. We do not have any control over the data handling process or the content of such third-party websites. We neither represent nor warrant the privacy policy or terms of use of such third-party websites.

○ You further acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the collection and/or disclosure of your Personal Information by external Websites, sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such Websites, websites or resources.

○ Vaanya will not be accountable or responsible for any breach or misuse of data committed by any such third-party websites. These websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of your Personal Information that you may be subject to.We recommend that you enter the external Website or website and review their privacy policy.

○ We might engage service partners to perform certain activities on behalf of the Vaanya to provide you access to our Website efficiently, thus we may require sharing your Information with such service partners. This data sharing is limited to the extent of the Information that is required to undertake such activities which the service partners are designated to perform. We do not represent nor warrant privacy policies and terms of use of such service partners. Vannya will not be responsible for any privacy breach committed by such service partners.

PROTECTION OF INFORMATION

○ Vaanya takes utmost care towards safeguarding the Information provided by you through our Website by storing such information in the jurisdiction of India. We ensure that your choices for its intended use are honoured. The protection measures include but are not limited to any kind of alteration, or loss, or misuse, or unlawful processing of any Information. Only authorised personnel are allowed to access any Information that is sought through our Website, Customer Care, or otherwise.

○ Vaanya has implemented physical, electronic, and procedural safeguards in order to protect the Information, including that the Information will be stored on secured servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the internet or method of electronic storage is 100% (hundred per cent)secure. Thus, we cannot guarantee any safety of your data accessed by any unauthorised person or any unintended breach from our end.

MINOR

The Website is not intended to attract anyone under the relevant age of consent to enter into binding legal contracts under the laws of their respective jurisdictions (“Minors”). We do not solicit or intend to collect any Information from any Minor. However, in case our Website is accessed by a Minor, we encourage parents and guardians to be involved in the online activities of Minor to ensure that no Personal Information is collected from a Minor without their prior consent.

OPT-OUT

○ If you wish to discontinue or remove or alter any of your Personal Information from our Website or otherwise, contact us through +91 70146 89041. We will retain your Information for as long as your account with the services is active and as needed to provide you the services. We shall not retain such Information for longer than is required for the purposes for which the Information may lawfully be used or is otherwise required under any other law for the time being in force.

○ If you wish to opt-out of receiving non-essential communications such as marketing-related information regarding the services, please send us an email at wecare@gulessence.com.

GRIEVANCE

In the event, you want to connect with Vaanya and/or have a general query regarding this Privacy Policy, you may contact our customer care on the below-mentioned information:

○ Number: +91 70146 89041

○ Email: wecare@gulessence.com

CONTACT US

If you have additional questions or concerns about this Policy or want to make any request or suggestions regarding certain Personal Information, please contact us on +9170146 89041 or write to us on wecare@gulessence.com